Online orders are packaged and shipped once a week and may take up to 7-10 business days to arrive to your front door. An email with a tracking number will be sent to your inbox once your order is ready to ship.
If you need an order ASAP, email Meg directly (firstname.lastname@example.org) to discuss expedited shipping options or to arrange a studio pick up.
RETURNS & REPLACEMENTS
All sales are final except for the unlikely (and unfortunate!) occurrence that an order is damaged during shipping. Please email Meg (email@example.com) with photos of your damaged order to begin the discussion for your full refund or replacement.
Custom artwork requires the fulfillment of two separate invoices. The first invoice, or installment, acts as a 50% non-refundable deposit to secure your spot on the painting schedule. The second installment, the remaining 50% of the project total, is due upon the painting's completion. Both invoices will be emailed directly to your inbox via QuickBooks and can be fulfilled online.
Please note that materials are purchased independently for each project based on the agreed upon design. Should a client decide to take their piece in different direction after 2 rounds of revisions, a change form must be submitted and an additional $200 will be included on the final invoice.
Live Paintings require the fulfillment of two separate invoices. The first invoice, or installment, acts as a 50% non-refundable deposit to secure your date the calendar. The second installment, the remaining 50% of the Live Painting total + travel fees, is due one week before the wedding day. Both invoices will be emailed directly to your inbox via QuickBooks and can be fulfilled online.
Deposits for live paintings are non-refundable. Please message Meg if the date or location of your event has changed and she will do her best to accommodate you. If you'd like a different size painting than what was originally requested, message Meg at least 1 month prior to the event and she will adjust your invoice accordingly.
Classes must be paid for in full at least 2 weeks before the date of the scheduled class. This allows Meg enough to time plan the curriculum and purchase the necessary materials for each participant. Classes are non-refundable but are able to be rescheduled if given sufficient notice.